Updated November 13, 2026
Who is responsible
This website is published by Social Vision, a 501(c)(3) public charity in the United States, and Fundación Social Vision Cuenca (FUSOVI), a registered foundation in Ecuador. Together they are "the foundation". Questions about this policy go to help@socialvisioncuenca.org.
What we collect, and why
- Help requests: a preferred name, a way to contact you, your language, your locality, the kind of help needed and a short description. Used only to review the need with the coordinator and the foundation’s healthcare partners.
- Contact and Get involved forms: your name, email or phone, your organization if you give one, and your message. Used to reply to you.
- Newsletter: your email address, your language and the time you subscribed. Used to send occasional updates, no more than about once a month.
- Gifts: the giving provider or bank you use shares the details needed to acknowledge your gift. The website itself never handles card or bank details.
What we do not do
Nothing you send is sold, shared for marketing or used to build advertising audiences. The website carries no advertising trackers and no social-media pixels.
Who can see it
Help requests are visible only to the coordinator and the administrator. Messages and volunteer offers are visible to the small team that answers them. Healthcare partners see only what is needed to review a specific case, with your knowledge.
Medical information
Please do not send medical records, identity documents or bank details through the website. If they are needed, a coordinator will arrange a private way to share them, and they are kept by the foundation, not on the website.
How long we keep it
Help requests and case notes are kept while a case is open and for as long as the foundation must keep records of the assistance it gave. Messages are deleted once answered and no longer needed. Newsletter addresses are kept until you unsubscribe. Records required by law in the United States or Ecuador are kept for the period the law sets.
Cookies and browser storage
This website sets no advertising or analytics cookies. It stores a few small settings in your own browser only: your text-size, light-or-dark and animation-pause choices, whether you closed an announcement, and a security token while you fill in a form. Hosting providers keep standard server logs for security.
Your choices and rights
You may ask to see, correct or delete what we hold about you, ask us to stop contacting you, or withdraw a consent you gave, by writing to help@socialvisioncuenca.org. You can unsubscribe from updates at any time on the Unsubscribe page. The Contact page shows our usual contact hours. The foundation will explain the next steps for your request.
Children
Requests on behalf of a child are made by a parent or guardian. Photographs and stories of children are published only with a parent or guardian’s signed consent, as described on the Consent and stories page.
Security
Data is stored with established hosting providers, protected by encryption in transit and access limited to the people who need it. No system is perfectly secure; if something goes wrong the foundation will tell the people affected.
Changes
This policy is reviewed by the foundation and updated as its practices and the applicable law in Ecuador and the United States require. The date of the last review is shown on this page.